About tawk.to Hire Chat Agents
tawk.to Hire Chat Agents — tawk.to's Hire Chat Agents service provides businesses with professionally trained, native-speaking chat agents for just $1/hour. This service aims to free up time, drive more leads, and increase sales by ensuring that website visitors receive prompt and helpful assistance 24/7, 365 days a year. It integrates seamlessly with tawk.to's free live chat software, offering a cost-effective solution for businesses looking to enhance customer experience and capture more leads.
Top use cases
- Providing customer support outside of business hours
- Capturing leads from website visitors
- Answering customer questions about products or services
- Assisting customers with technical issues
- Guiding visitors through the sales process
- Handling customer inquiries in multiple languages
Built for
Key features
- 24/7 live chat support
- Professionally trained, native-speaking agents
- Lead capture and customer service
- Integration with tawk.to's free live chat software
- Real-time monitoring of agent performance
- CRM integrations
Pros & cons
Pros
- Cost-effective solution for 24/7 chat support
- Access to professionally trained agents
- Improved customer experience and satisfaction
- Increased lead capture and sales
- Seamless integration with tawk.to's free software
- No long-term contracts
Cons
- Agents may not have in-depth knowledge of all products or services initially
- Reliance on external agents for customer interactions
- Potential language limitations (currently primarily English)
Pricing
Full Time
$2.20
Schedule up to 40 hrs a week — perfect for connecting with customers during business hours, or a few hours a day.
Double Shift
$1.50
Need to cover two shifts? Schedule 80 hrs a week and be there more often for your prospects and customers.
Days & Weekends
$1.10
Busy evenings and weekends? or 18+/hrs a day? Schedule 128/hrs a week, and we'll be there for you.
24x7-365
$1
The plan that made us famous — at an unbeatable $1/hr, we've got you covered 24x7-365. Your customers are going to love you.
Company information
- tawk.to Hire Chat Agents Support Email & Customer service contact & Refund contact etc. More Contact, visit the contact us page(https://www.tawk.to/contact-us/)
- tawk.to Hire Chat Agents Company tawk.to Hire Chat Agents Company name: tawk.to, inc. .
- tawk.to Hire Chat Agents Login tawk.to Hire Chat Agents Login Link: https://dashboard.tawk.to/
- tawk.to Hire Chat Agents Sign up tawk.to Hire Chat Agents Sign up Link: https://dashboard.tawk.to/signup
- tawk.to Hire Chat Agents Pricing tawk.to Hire Chat Agents Pricing Link: https://www.tawk.to/services/hire-chat-agents/
- tawk.to Hire Chat Agents Facebook tawk.to Hire Chat Agents Facebook Link: https://www.facebook.com/tawkto/
- tawk.to Hire Chat Agents Youtube tawk.to Hire Chat Agents Youtube Link: https://www.youtube.com/channel/UCmmsTnOAYjv1pZl-ueAMM-A/featured
- tawk.to Hire Chat Agents Linkedin tawk.to Hire Chat Agents Linkedin Link: https://www.linkedin.com/company/tawk-to
- tawk.to Hire Chat Agents Twitter tawk.to Hire Chat Agents Twitter Link: https://www.twitter.com/tawktotawk/
- tawk.to Hire Chat Agents Instagram tawk.to Hire Chat Agents Instagram Link: https://instagram.com/tawktotawk
Frequently asked questions
How does the service work?
Prior to allocating Live Agents to your project, we undertake a full audit of your requirements and any systems or processes we need to put in place to ensure we best represent you and your company. We’ve developed a process to help us collate all the information agents will need to answer the queries of your website’s visitors correctly and efficiently. The more information we have, the better equipped we will be to service your website visitors.
Why should I hire chat agents for my website?
Many businesses don’t have the staff available to have a representative ready to answer incoming chats at all hours of the day. When you hire our team of highly trained chat agents, your visitors will be able to chat with a real live person when you or your staff are unavailable. You can have our agents answer all incoming chats or keep you covered only when your staff is unavailable to answer. You set the schedule and we follow it!
What is the pricing for hiring live chat agents?
Pricing varies depending on the number of hours per week you require. Options range from $1/hour for 24/7 coverage to higher hourly rates for fewer hours per week.
How are your agents trained to be able to answer questions from my visitors about my products or services?
During the signup process, you will be asked to provide information about your business. Think of it as FAQs. You tell us what types of questions we can expect from your website visitors and provide the answers to those questions. Our project managers will review your website and add any information we find pertinent to your business or service offering to the Knowledge Base. The Knowledge Base is a database of information about your business or service. This information is available to any agent that answers an incoming chat from your site.
What if agents are unable to answer customers questions?
There will be times when our agents won’t know the answer to a question and we will need more information from you or your team. In these cases, our agents are trained to get the name, email and phone number from the visitor and explain that we will follow up with them as soon as possible regarding their question or issue. If the issue is urgent, we will contact you right away using the contact information you provided when signing up for the service.
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