About Crisp
Crisp — Crisp is a business messaging platform designed for sales, marketing, and support. It offers features like a knowledge base, omnichannel team inbox, chatbot, CRM, and more, allowing businesses to build their own customer success strategies. Crisp centralizes inbound messages from various channels into one collaborative inbox, streamlines workflows with AI-powered automations, and enables personalized customer interactions through unified data.
Top use cases
- Customer support across multiple channels
- Automating sales pipelines using bots
- Retargeting customers with targeted emails and in-app messages
- Centralizing customer conversations from various channels
- Building AI-powered chatbots for customer support
- Creating a knowledge base for self-service support
- Sending automated email and chat campaigns
Built for
Key features
- Omnichannel Team Inbox
- AI Chatbot
- CRM
- Knowledge Base
- Automations
- Campaigns
- Ticketing System
Pros & cons
Pros
- Centralized communication from multiple channels
- AI-powered automations to streamline workflows
- Unified customer data for personalized interactions
- Comprehensive feature set for sales, marketing, and support
- Scalable pricing model
- Integration with various platforms and tools
Cons
- Can be overwhelming with the number of features
- Some features may require higher-tier plans
- Potential learning curve for new users
Pricing
Free
$0
For solopreneurs and entrepreneurs. Your first shared inbox.
Mini
$45
Per month, per workspace. For early-stage companies who want to improve their customer service.
Essentials
$95
Per month, per workspace. For small companies requiring a full-featured customer support platform.
Plus
$295
Per month, per workspace. For medium-sized businesses looking for an AI-powered omnichannel customer support software.
Enterprise
Need something more custom? Created for large-scale companies willing to benefit from dedicated features, custom onboarding and personalized SLAs.
Company information
- Crisp Company Crisp Company name
- Crisp IM SAS . More about Crisp, Please visit the about us page(https://crisp.chat/en/about/) .
- Crisp Login Crisp Login Link
- https://app.crisp.chat/
- Crisp Sign up Crisp Sign up Link
- https://app.crisp.chat/initiate/signup/?locale=en
- Crisp Pricing Crisp Pricing Link
- https://crisp.chat/en/pricing/
- Crisp Facebook Crisp Facebook Link
- https://www.facebook.com/crispchat
- Crisp Youtube Crisp Youtube Link
- https://www.youtube.com/channel/UCBgCqEfwt_454jVG7qpi_KQ
- Crisp Twitter Crisp Twitter Link
- https://twitter.com/crisp_im
Frequently asked questions
What is a Crisp Workspace?
A Crisp Workspace is the place where you can invite operators to collaborate and answer customer questions. It is tied to a unique identifier, and plans are billed per-Crisp workspace, not per domain and sub-domains.
Do you offer discounts on multiple Crisp Workspaces?
Yes! Crisp offers discounts if you are subscribing multiple paid Crisp Workspaces (Crisp Plus and Essentials only) under the same account. They offer 20% off for 3 additional Workspaces. Contact them to find the best deal!
Do you offer discounts for nonprofits or students?
Yes, Crisp offers a 50% discount for nonprofits and students. Chat with them to get your promo code.
Is it possible to pay yearly?
Yes, it is possible! You can enable yearly payment mode on your Plans page in the Crisp app after you subscribed to a plan (click on the Monthly button, which then becomes Yearly once saved).
Will I pay more for some features?
Yes. Crisp may provide some additional features that are not included in your plan, which you can subscribe to, but that's your choice to opt-in for them (eg. paid integrations for specific systems, additional contacts or more than 20 agents in your inbox).
Is VAT included in plan prices?
VAT is not included in our plan prices. As most Crisp customers are businesses, they do not owe VAT and thus we charge the advertised flat price. VAT is still due for consumers and may be applied on all plan prices (ie. non-business entities). If you are an EU business, make sure you enter your EU VAT number to prove your business status and thus remove VAT from the price. If you are located outside the EU, we won't charge any VAT, regardless of your business or consumer status.
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