About Level AI
Level AI — Level AI is a contact center intelligence platform that uses AI to uncover customer insights and drive business outcomes. It enables omnichannel optimization by analyzing customer experience, assisting agent performance, and automating contact center operations. Level AI's AI uses semantic intelligence to understand support interactions to improve contact center team performance.
Top use cases
- Sales Performance Improvement
- Regulatory Compliance Monitoring
- BPO Quality Consistency
- Financial Services CX Innovation
- Healthcare Patient Experience
- Retail Shopping Experiences
- Insurance Customer Peace of Mind
- Collections Debt Recovery
Built for
Key features
- 100% Auto-QA
- Voice of the Customer Insights
- Personalized Agent Coaching
- Contact Center and Business Analytics
- Real-Time Agent Assist
- Agent Screen Recording
- Agent GPT
- iCSAT
- Generative AI Innovation
- Integrations
Pros & cons
Pros
- Automated QA for every interaction
- Actionable customer insights
- Personalized agent coaching
- Real-time agent assistance
- Comprehensive analytics and reporting
- Improved customer experience
- Increased agent satisfaction
- Reduced onboarding time
- Enhanced compliance monitoring
- Scalable contact center operations
Cons
- Requires integration with existing contact center systems
- May require training to fully utilize all features
- Pricing may be a factor for smaller businesses
Frequently asked questions
What is customer intelligence?
Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.
How can customer intelligence benefit my business?
Personalize customer experiences: Tailor your offerings and interactions to individual needs. Identify customer trends: Gain insights into emerging preferences and market shifts. Improve product development: Create products and services that resonate with your target audience. Boost customer satisfaction: Proactively address customer concerns and deliver exceptional service
What is conversational intelligence?
Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.
What is service automation?
Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like: Real time AI assistance for agents, Post call disposition, Scoring agent performance in customer interactions, Automated identification of unknown customer pain points
What is Level AI?
Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.
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