About Omnichat
Omnichat — Omnichat is Asia's premier omnichannel chat commerce platform. It integrates WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and Website Live Chat to meet customer service, marketing, and sales needs in one stop. Trusted by over 5,000 brands worldwide, Omnichat offers advanced conversational commerce solutions with enhanced efficiency, user behaviour analysis and remarketing strategy development, thus creating 5x conversion rate. It provides an AI Omnichannel Customer Experience Platform that transforms marketing, sales & support by unifying customer interactions and data across all channels with AI-powered conversational suite — delivering personalised experiences with 5x higher conversions.
Top use cases
- Sa Sa: Achieved 400% YoY growth in website sales by strategically deploying Chat Commerce.
- Benefit Cosmetics: Increased booking rate by 30% by offering online reservations through messaging apps.
- Timberland: Reached a 7x conversion rate by directing online visitors to salespeople at physical stores.
- FILA: Website conversion jumped by 3.5 times by adopting Omnichat’s chat commerce solutions.
- OSIM: Achieved omni-channel retailing and 30% of conversion rate by introducing ‘Online-merge-Offline’ (OMO) sales feature.
- Eu Yan Sang: Increased Gross Merchandise Volume (GMV) by 10 times by adopting a new retail approach ‘Online-merge-Offline’.
- Lukfook Jewellery: Delivers a seamless and personalised shopping experience with warmth by automatically diverting online customers’ enquiries to its jewellery consultants via WhatsApp Business.
- Kidsland: Earned $600k revenue in 2 weeks by introducing Omnichat’s OMO solution to provide personalised service.
- Venchi: Increased click rate by 5x and achieved sales by 2x in VIP Week by leveraging WhatsApp Chat Commerce.
Built for
Key features
- Omnichannel Integration
- AI-Powered Marketing Automation
- AI-Enhanced Sales Conversion
- Social CDP
- AI Agents (Customer Service, Smart Shopping, Marketing Campaign, Customer Loyalty, Intelligent Booking, Custom AI)
Pros & cons
Pros
- Integrates multiple messaging channels into one platform.
- Offers AI-powered marketing automation and sales conversion tools.
- Provides a Social CDP for unified customer profiles.
- Offers various AI Agents to automate customer service, sales, and marketing tasks.
- Proven success with numerous global brands.
Cons
- Pricing details are not readily available on the website.
- May require some technical expertise to integrate and configure the platform.
- The platform is comprehensive, which may be overwhelming for small businesses with limited needs.
Company information
- Omnichat Company Omnichat Company name
- Omnichat . Omnichat Company address: . More about Omnichat, Please visit the about us page(https://www.omnichat.ai/about/) .
- Omnichat Login Omnichat Login Link
- https://app.omnichat.ai/signin.html
- Omnichat Sign up Omnichat Sign up Link
- https://app.omnichat.ai/createteam.html?plan=pro
- Omnichat Pricing Omnichat Pricing Link
- https://www.omnichat.ai/pricing
- Omnichat Facebook Omnichat Facebook Link
- https://www.facebook.com/OmnichatAI/
- Omnichat Youtube Omnichat Youtube Link
- https://www.youtube.com/c/OmnichatAI
- Omnichat Tiktok Omnichat Tiktok Link
- https://www.omnichat.ai/tiktok
- Omnichat Linkedin Omnichat Linkedin Link
- https://www.linkedin.com/company/omnichat-easychat/
- Omnichat Whatsapp Omnichat Whatsapp Link
- https://api.whatsapp.com/send/?phone=85291925071&text=Enquiry
Frequently asked questions
What platforms does Omnichat integrate with?
Omnichat integrates with WhatsApp, Facebook Messenger, Instagram, LINE, WeChat, and Website Live Chat.
What solutions does Omnichat offer?
Omnichat offers solutions for Customer Service, Marketing, OMO Sales, and Social CDP.
What features does Omnichat provide?
Omnichat provides features like Broadcast, Meta Ads Platform Integration, Customer Journey, Coupons, WhatsApp Catalog & Payment, WhatsApp Flows, Loyalty Points, Sales Performance Tracking, Omni-AI, Interactive Games, and Abandoned Cart Remarketing.
What is the main benefit of using Omnichat?
Omnichat helps unify customer interactions and data across all channels with AI-powered conversational suite — delivering personalised experiences with 5x higher conversions.
Related tools
Platform to create AI agents for customer service across multiple channels.
All-in-one platform for content creators with link-in-bio, store, email marketing, and media kits.
Marketing automation and email platform with AI-powered tools to convert customers.