About Re:amaze
Re:amaze — Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It combines email, live chat, video call, social media, mobile SMS, VoIP, and push notification conversations seamlessly so your support team can focus on creating amazing customer experiences. It offers features like shared inbox, chatbots, FAQ, status page, and live customer activity monitoring.
Top use cases
- Consolidating customer support channels for faster response times
- Automating customer interactions with chatbots
- Providing self-service support through FAQs
- Monitoring customer activity to offer personalized assistance
- Managing customer conversations from multiple businesses in one place
Built for
Key features
- Shared inbox helpdesk
- Live chat with chatbots and video calls
- Customizable FAQ center
- Real-time customer activity monitoring
- Workflow automation
- Multi-brand management
Pros & cons
Pros
- Consolidates multiple communication channels
- Offers a wide range of features for customer support and engagement
- Provides tools for automation and collaboration
- Scalable for businesses of all sizes
- Integrates with popular e-commerce platforms and other apps
Cons
- Can be expensive depending on the chosen plan and number of team members
- Some features may require a higher-tier plan
- The wide range of features may be overwhelming for some users
Pricing
Basic
$29/ month
Unlimited Email Inboxes, Live Chat, Social Media Channels, Public/Internal FAQ, Workflow Automation (Macros), Response Templates, Website Integration, Chatbots, Cues (Proactive Messages), Basic Reporting, Customer Intents
Pro
$49/ month
All of the features in Basic, Manage Multiple Brands in one Account, Live View of Site Visitors, Advanced Reporting, SMS and Voice Channels, Custom Hosted Domain, Customizable Email Appearance, Status Page
Plus
$69/ month
All of the features in Pro, Peek (Live Screensharing), Departments (Staff Groups), Staff Performance Reporting, Staff Shifts and Vacation Days, Customizable Staff Roles, Customer Satisfaction Ratings, In-Chat Video Calls, Optional Classic Chat Mode, FAQ Article Edit History
Starter
$59/ month
All of the features in Basic for unlimited team members. Limited to 500 Responded Conversations per month.
Enterprise
Re:amaze Enterprise is a helpdesk platform for high-volume and fast-growing businesses.
Company information
Frequently asked questions
How does the 14-day free trial work?
After you signup you get access to all the features in Re:amaze. You'll be up and running in under 5 minutes and you can play with Re:amaze to your heart's content. You will not be billed unless you choose to continue with us.
Do I have to sign a contract?
No. You pay for Re:amaze month-to-month and you can cancel at any time. There are no cancellation fees or other nasty pitfalls awaiting.
Do I have to install anything to use Re:amaze?
No. You and your whole team can access Re:amaze 24/7 from any computer or mobile device with a modern browser.
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