About Sendbird
Sendbird — Sendbird offers an AI customer service platform that enables businesses to build AI agents for autonomous support and sales conversations. It combines omnichannel AI with communication APIs to deliver instant support across various channels like mobile, web, SMS, and email. The platform helps improve resolution rates, reduce response times, and provide unified customer insights.
Top use cases
- Provide 24/7 instant support on mobile, web, social media, SMS, or email.
- Proactively engage customers with AI agents that anticipate needs.
- Connect omnichannel conversations into unified customer insights.
Built for
Key features
- Omnichannel AI agent engine
- AI agent builder
- Enterprise-grade security and compliance
- Proactive customer engagement
- Unified customer insights
Pros & cons
Pros
- Scalable AI customer support
- Improved resolution rates and reduced response times
- Omnichannel support
- Enterprise-grade security and compliance
- White-glove support through a dedicated professional services team
Cons
- Pricing is consumption-based, which may vary depending on usage.
- No free trial is offered; a personalized demo is available instead.
Company information
- Sendbird Company Sendbird Company name
- Sendbird, Inc. . Sendbird Company address: . More about Sendbird, Please visit the about us page(https://sendbird.com/about) .
- Sendbird Login Sendbird Login Link
- https://dashboard.sendbird.com/auth/signin
- Sendbird Pricing Sendbird Pricing Link
- https://sendbird.com/pricing
- Sendbird Facebook Sendbird Facebook Link
- https://www.facebook.com/sendbird
- Sendbird Youtube Sendbird Youtube Link
- https://www.youtube.com/sendbird
- Sendbird Linkedin Sendbird Linkedin Link
- https://www.linkedin.com/company/sendbird
- Sendbird Twitter Sendbird Twitter Link
- https://twitter.com/sendbird
- Sendbird Github Sendbird Github Link
- https://github.com/sendbird
Frequently asked questions
What is Sendbird AI for customer service?
Sendbird is the omnipresent AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
How does Sendbird AI for customer service work?
Sendbird AI agent perceives customer intent, takes the right action, and adapts over time through real-time interactions. It instantly resolves common issues and escalates complex ones to human agents with full context, boosting resolution rates while enhancing the customer experience.
How does Sendbird AI improve response times and resolution rates?
Sendbird AI delivers instant, high-accuracy responses across every customer touchpoint - mobile native, web, SMS, email and social channels, so you are always available where your customers need you. It handles complex questions and smartly routes them to human agents when needed. By combining the omnipresent AI with seamless human support, Sendbird significantly cuts response time and boost resolution rate, even during peak volumes.
Is Sendbird AI for customer service secure and compliant with data privacy regulations?
Yes. Sendbird AI is enterprise-grade and compliant with major data privacy regulations including GDPR, CCPA, and HIPAA. All conversations are encrypted in transit and at rest, and our data handling follows strict security protocols.
How is Sendbird AI customer service priced? Is there a free trial available?
Sendbird offers flexible, consumption-based AI agent pricing tailored to your business size and conversation volume. Custom quotes are available upon request. While we don’t offer a free trial, you can contact us for a personalized demo.
What kind of support does Sendbird offer for AI customer service?
Sendbird offers white-glove support through a dedicated professional services team to ensure fast, seamless deployment. Our tiered support plans include SLA-backed support and access to AI experts to help you optimize performance, measure ROI, and continuously improve your AI agent.
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