About Smith.ai
Smith.ai — Smith.ai offers 24/7 customer engagement services combining AI and human intelligence. They provide live North America-based agents for virtual receptionists (AI-first and human-first), outreach campaigns for sales, service, and support, and AI-powered web chat, SMS, and social messaging. Their goal is to help businesses capture and convert more leads, manage customer interactions, and streamline operations.
Top use cases
- Converting callers to clients and booking jobs 24/7 for home services businesses.
- Handling new client intake, scheduling consultations, and routing existing clients to attorneys for law firms.
- Supporting sales with 24/7 chat and improving speed to lead for various businesses.
- Reducing missed calls and voicemails to prevent loss of potential clients.
- Automating CRM updates and triaging maintenance requests for property management.
- Managing customer inquiries and scheduling tours for available units.
- Providing after-hours answering and escalating emergencies to human agents.
Built for
Key features
- AI Receptionist (AI-first answering & intake)
- Virtual Receptionists (Human-first answering, intake & scheduling)
- Outreach Campaigns (Outbound sales, service & support)
- AI Powered Web Chat (AI + Staffed chat, SMS & social messaging)
- 24/7 call coverage
- Lead screening, qualification & intake
- Appointment booking
- CRM integration
- Call recording & transcriptions
- Bilingual answering (Spanish)
- Payment collection
Pros & cons
Pros
- 24/7/365 answering ensures no missed leads.
- Combines AI and human intelligence for flexible service.
- North America-based agents for quality interactions.
- Cost-effective compared to in-house receptionists.
- No charge for spam or wrong numbers.
- Month-to-month service with no long-term contracts.
- 30-day money-back guarantee for new clients.
- Extensive integrations with popular business tools (CRM, calendars).
- Customizable call handling rules and add-ons.
- High answer rate (99.7% for human-first).
Cons
- Overage charges apply if call quota is exceeded.
- Some advanced features (e.g., appointment booking, SMS notifications) are add-ons with additional per-call costs.
- AI-first answering might be less suitable for very complex or sensitive calls compared to human receptionists.
Pricing
Starter (Virtual Receptionists)
$292.50/ month
30 calls, 1 free transfer destination. Overage: $11.00/call over 30. For solopreneurs or small teams.
Basic (Virtual Receptionists)
$787.50/ month
90 calls, 2 free transfer destinations. Overage: $10.00/call over 90. For growing teams.
Pro (Virtual Receptionists)
$2,025.00/ month
300 calls, 10 free transfer destinations. Overage: $8.00/call over 300. For mature organizations.
Enterprise (Virtual Receptionists)
Custom plan for high-volume needs, custom transfer destinations. Price adjusted based on needs.
AI Receptionist
$97.50/ month
AI-first answering for simple intake, scheduling new appointments, and handling general inquiries at any call volume.
Company information
- Smith.ai Support Email & Customer service contact & Refund contact etc. Here is the Smith.ai support email for customer service: [email protected] . More Contact, visit the contact us page(mailto:[email protected])
- Smith.ai Company Smith.ai Company name: Smith.ai, Inc. . Smith.ai Company address: . More about Smith.ai, Please visit the about us page(https://smith.ai/why-us) .
- Smith.ai Login Smith.ai Login Link: https://app.smith.ai/log-in/
- Smith.ai Sign up Smith.ai Sign up Link:
- Smith.ai Pricing Smith.ai Pricing Link: https://smith.ai/pricing/receptionists?utm_source=top_banner&utm_medium=website&utm_campaign=happycallers
- Smith.ai Facebook Smith.ai Facebook Link: https://facebook.com/virtualreceptionists
- Smith.ai Linkedin Smith.ai Linkedin Link: https://www.linkedin.com/company/smith-ai/
- Smith.ai Twitter Smith.ai Twitter Link: https://x.com/smithdotai
- Smith.ai Instagram Smith.ai Instagram Link: https://www.instagram.com/smith.ai/
Frequently asked questions
How does the money-back guarantee work?
Smith.ai offers a 30-day money-back guarantee for all new clients. If you decide the service isn't for you within the first two weeks, you can email [email protected] for a full refund of your initial plan and any add-on services, up to $1,000. Overage calls or chats are not included in the guarantee.
Do I have to sign a contract?
No, Smith.ai is a month-to-month service with no long-term contracts. You pay monthly, and if you cancel, you are billed through the end of the current monthly billing cycle.
Can I change my plan?
Yes, you can change your plan at any time by emailing [email protected]. Billing for your new plan will start the next month.
Do you count wrong numbers or spam towards my quota?
No, as long as the lines you forward pass Caller ID, you will not be charged for spam or unsolicited sales calls.
Why do you bill by the call?
Smith.ai bills per client call, not by minute, to save you money and ensure transparency. This allows receptionists to take the necessary time with each client without rushing.
What if I don’t need 24/7 answering?
You can specify the hours you want Smith.ai to answer. Calls outside those hours can go to a number you choose or to voicemail. The per-call pricing remains the same regardless of whether you use 24/7 answering or limited hours.
I have staff. Will they each need separate accounts?
No, Smith.ai serves as a virtual front desk for businesses with multiple employees. Individual routing is supported with up to two routing numbers in the Basic plan, ten in the Pro plan, and additional transfer destinations available for $15/month.
Do you offer discounted plans?
Yes, Smith.ai offers a 10% discount for subscribing for 12 months.
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