About Canny
Canny — Canny is a customer feedback management software and tool designed to help businesses collect, analyze, and organize feature requests to better understand customer needs and prioritize their product roadmap. It offers features like AI-powered feedback management, feedback collection, analysis, roadmap planning, and update sharing.
Top use cases
- Feature Request Management
- Idea Management
- Internal Feedback
- Product Management
- Sales Documentation
- Public Roadmap
- Bug Tracking
- Enterprise Feedback
- Customer Feedback
Built for
Key features
- AI Feedback Management
- Feedback Collection
- Feedback Analysis
- Roadmap Planning
- Update Sharing
- Automatic Feedback Capture
- Duplicate Detection and Merging
- Prioritization Formula Builder
- Public Changelog
Pros & cons
Pros
- Centralized location for all customer feedback
- AI-powered features to automate feedback tasks
- Customizable prioritization formulas
- Public roadmaps and changelogs to keep users engaged
- Integrations with popular project management and customer support tools
Cons
- Pricing based on tracked users can become expensive for large user bases
- Some advanced features are limited to higher-tier plans
- Reliance on AI may require manual oversight to ensure accuracy
Pricing
Free
$0/ month
Get your feedback platform up and running for free. Includes 25 tracked users, unlimited posts, and automatic feedback capture.
Core
$19/ month
Scale your feedback platform to identify customer needs. Includes all Free features, plus 100+ tracked users, custom domains, and custom statuses.
Pro
$79/ month
Turn feedback into action with advanced reporting and workflows. Includes all Core features, plus 100+ tracked users, PM integrations, and advanced privacy.
Business
More controls and customization for your unique organization. Includes all Pro features, plus 5,000+ tracked users, SSO integrations, and CRM integrations.
Company information
- Canny Company Canny Company name
- Canny . Canny Company address: . More about Canny, Please visit the about us page(https://canny.io/about) .
- Canny Login Canny Login Link
- https://canny.io/login
- Canny Sign up Canny Sign up Link
- https://canny.io/register
- Canny Pricing Canny Pricing Link
- https://canny.io/pricing
- Canny Facebook Canny Facebook Link
- https://facebook.com/cannyhq
- Canny Youtube Canny Youtube Link
- https://www.youtube.com/@cannyio
- Canny Linkedin Canny Linkedin Link
- https://www.linkedin.com/company/18048936/
- Canny Twitter Canny Twitter Link
- https://x.com/cannyhq
- Canny Instagram Canny Instagram Link
- https://www.instagram.com/canny.io/
Frequently asked questions
What is a tracked user?
A tracked user is someone who has given feedback. This can be via creating a post or voting/commenting on a post. Those actions can be taken by the user themselves, by an admin on their behalf, or by Autopilot. We only count tracked users on active posts.
How many tracked users do I need?
Fewer than you think. Most teams new to Canny find the Free plan’s 25 tracked users enough to start uncovering impactful feedback. Many teams use Canny for months before needing to upgrade to a paid plan. For a B2B SaaS company, around 5% of total users typically become tracked users. Running a high-volume B2C/consumer product? Reach out—we offer custom tracked-user limits for larger-scale feedback programs.
Can I set a monthly spend limit?
Yes, you’re always in control. You can set a monthly spend limit, and we’ll pause upgrades once you hit it. We’ll notify you when you hit your limit. Once your limit is hit, Canny will stop tracking feedback from new users. You can update or remove your limit anytime.
What happens if I go over my tracked user limit?
If you haven’t set a monthly spend limit, we’ll automatically upgrade you to the next tier once you exceed your limit. You’ll be charged a prorated amount for the remainder of your billing period. If you’ve set a spend limit, we’ll stop tracking feedback from new users once you reach it—no surprises.
What is Canny Autopilot?
Autopilot refers to Canny's suite of AI-powered features: Feedback Discovery: automatically captures feedback. It finds feedback in customer chats, sales calls, customer reviews, and more. Any detected duplicates are merged together. Users with feedback found by Autopilot count towards your tracked user count. Smart Replies: Autopilot will automatically reply to Canny posts to collect more details. Comment Summaries: instantly summarize comments to reveal the main themes.
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