About Chatfuel
Chatfuel — Chatfuel is a leading bot platform that allows users to create AI chatbots for Facebook, WhatsApp, Instagram, and websites. It provides tools to automate sales, marketing, and customer support without requiring coding skills. Chatfuel is a Meta partner, offering solutions for lead generation, sales boosting, post-purchase engagement, and customer support across various industries.
Top use cases
- Automated lead generation
- Boosting sales with AI agents
- Enhancing customer loyalty and retention
- Providing instant customer support
- Booking appointments
- Answering FAQs
- Streamlining order placement
- Sending appointment notifications
Built for
Key features
- AI-powered chatbots for multiple platforms
- Automation of customer support and sales processes
- Integration with popular tools like Shopify, Google Sheets, and Stripe
- Ready-to-use templates for various use cases
- Segmentation and broadcasting tools for targeted messaging
Pros & cons
Pros
- No coding required for chatbot creation
- Multi-channel support (Facebook, WhatsApp, Instagram, Website)
- Integration with popular business tools
- Ready-made templates for quick setup
- AI-powered automation for enhanced customer engagement
Cons
- Pricing can increase with higher conversation volumes
- Reliance on third-party platforms (Meta, etc.)
- Customization may be limited compared to coding solutions
- Some advanced features require higher-tier plans
Pricing
Facebook & Instagram
$23.99/ mo
Conversations. Extra conversations: $0.02/each
Enterprise
$300
A tailored plan, priority support, and a dedicated bot builder specialist
Frequently asked questions
What is a WhatsApp chatbot?
A WhatsApp chatbot is software that uses pre-programmed rules or artificial intelligence (AI) to automate and replace human conversations on WhatsApp: send messages in real-time, 24 hours and 7 days a week.
How does a WhatsApp chatbot work?
WhatsApp bots do the same work as chatbots on other messaging channels: automate customer support, improve customer experience and customer service by responding to and sending WhatsApp messages, collecting data, and more.
How to create a WhatsApp chatbot?
First, choose a reliable platform that allows you to create a WhatsApp bot. Most have templates, guides, and other resources to help you build a chatbot. Or, you can create a conversation flow from scratch depending on your needs and customize it as you wish.
How much does a WhatsApp chatbot cost?
On most chatbot platforms, building a WhatsApp chatbot is free. The following expenses depend on the platform’s pricing and whether you use the free WhatsApp Business app with limitations or the WhatsApp Business API. You’ll have to connect your WhatsApp business account for the last two options and a phone number for both.
What is WhatsApp API?
API (application programming interface) is a set of definitions and protocols for building and integrating application software. For example, you can use the API for WhatsApp chatbots to integrate your system into a chatbot service and create self-service workflows for your business.
How do you count conversations?
A conversation is one written exchange between a user and a bot, or a user and a Live Chat admin. We will close a conversation if after 24 hours a user or a bot does not receive a message. If a user writes to bot again after 24 hours, a new conversation will start. See all information about conversations in use under the Billing tab.
What is your refund policy?
If you are unhappy with Chatfuel for any reason, we provide a 30-day refund for all our paid plans. Find more details in our Terms of Use.
Where do I find my invoices?
You can find your monthly invoices under the Billing tab in your dashboard. Click on Payments, you'll see the receipt icon next to the amount for each month.
When do I get billed?
A paid plan provides you with a number of conversations. You pay for your plan monthly on the day you activated your subscription. If you go over your plan's limit we will charge an adjustment fee. This is done at the end of each month. The fee is based on how many new conversations your bot had over your limit. Find out more in the Billing tab.
What forms of payment do you accept?
We accept all major credit cards including Visa, MasterCard, Discover, and American Express.
Can I cancel a paid plan?
Yes, you can cancel your paid plan any time. The only exception being customers who we agreed on custom Chatfuel pricing with individual terms.
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