About Intercom
Intercom — Intercom is an AI-first customer service platform that provides a complete solution for businesses to manage customer interactions across various channels. It features Fin AI Agent, a human-quality AI agent, along with tools for ticketing, inbox management, phone support, and a help center. Intercom aims to enhance customer service by providing instant, accurate answers and efficient support tools for agents and leaders.
Top use cases
- Providing instant customer service with Fin AI Agent
- Managing customer inquiries across multiple channels
- Automating support workflows to improve efficiency
- Empowering support agents with AI-powered tools
- Gaining insights into customer service performance
Built for
Key features
- Fin AI Agent for automated customer support
- Omnichannel support (inbox, tickets, phone, help center)
- AI-enhanced inbox for agent productivity
- AI Insights & Reporting for performance optimization
- Workflow automation with a visual builder
Pros & cons
Pros
- Comprehensive AI-first customer service solution
- Human-quality AI agent (Fin AI Agent)
- Omnichannel support capabilities
- Workflow automation
- Detailed reporting and insights
Cons
- Pricing can be complex (per seat + per resolution)
- May require a learning curve to fully utilize all features
- Reliance on AI may not suit all customer interactions
Pricing
Essential
$29/ seat
Includes Fin AI Agent, Messenger, Shared Inbox and Ticketing system, Pre-built reports, Public Help Center
Advanced
$85/ seat
Every Essential feature, plus: Multiple team Inboxes, Workflows automation builder, Round robin assignment, Private and multilingual Help Center, Includes 20 free Lite seats
Expert
$132/ seat
Every Advanced feature, plus: SSO & identity management, HIPAA support, Service level agreements (SLAs), Multibrand Messenger / Help Center, Includes 50 free Lite seats
Fin AI Agent (on existing helpdesk)
$0.99/ month
Use Fin with your current helpdesk including Zendesk, Salesforce, and more.
Copilot
$29/ mo
Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 tickets or conversations per agent/mo.
Proactive Support Plus
$99/ mo
Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder. Includes 500 Messages Sent/mo
Company information
- Intercom Company Intercom Company name
- Intercom . More about Intercom, Please visit the about us page(https://www.intercom.com/about) .
- Intercom Login Intercom Login Link
- https://app.intercom.com/admins/sign_in?on_pageview_event=sign_in_nav
- Intercom Pricing Intercom Pricing Link
- https://www.intercom.com/pricing
Frequently asked questions
How does Intercom pricing work?
Pricing depends on whether you’re purchasing our customer service platform with Fin AI Agent, or Fin with your current helpdesk including (Zendesk, Salesforce, and more). For Intercom's platform, you choose a plan (Essential, Advanced, or Expert) which determines your seat price, plus $0.99 per Fin resolution. For Fin on Zendesk/Salesforce, it's $0.99 per resolution with a 50 resolution minimum.
How does the free trial work?
Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products and features available in the Essential, Advanced, and Expert plans, as well as Proactive Support Plus, Fin AI Agent, and Copilot.
What is Fin AI Agent?
Fin AI Agent is an advanced AI agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, Whatsapp, social and more. All Intercom plans include access to Fin, and pricing is simple: $0.99 per resolution.
What is Copilot?
Copilot is an AI-powered assistant in the Intercom Inbox that helps customer support agents quickly find answers, troubleshoot issues, and respond to follow-up questions—saving time and allowing them to build stronger customer relationships.
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