About Social Intents

Social Intents — AI-Powered Live Chat for Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use. Launch powerful, no-code ChatGPT, Gemini, and Claude chatbots with just one click, handling up to 75% of customer interactions. Easily escalate chats to your human team anytime or have your AI agent handle your after-hours customer service. Offer great customer service and sales support right from Microsoft Teams, Slack, Google Chat, and Zoom without the need for another messaging tool.

Top use cases

Scale your customer service with an AI chatbot backed by your team
Automate your website support
Scale your customer service team with AI
Create custom AI agents and workflows with AI

Built for

Small businessesEntrepreneursMarketersCustomer support teamsSales teamsWeb developersDesignersTechnical leadsEducation management

Key features

AI Chatbot trained on your website content
Live Chat with website visitors
Escalate chats to Microsoft Teams, Slack, and Google Chat
Custom AI Actions to lookup real-time date in your chatbot
Trigger custom workflows
Advanced reporting
Choose your AI model from ChatGPT, Claude, and Gemini

Pros & cons

Pros

Native integration with popular team collaboration tools (Teams, Slack, Google Chat, Zoom, Webex) eliminates context switching.
AI chatbots can handle a significant portion of customer interactions (up to 75%), reducing support costs.
Easy and rapid setup (under 5 minutes) with no developers required.
Chatbots can be trained on custom content (website, PDFs, documents).
Supports multiple customer channels including website, WhatsApp, Facebook Messenger, and SMS.
Offers unlimited team members on most plans, avoiding per-agent pricing.
Provides a 14-day free trial with full features.
No contracts, allowing cancellation at any time.
Strong customer support available via their own live chat.
Ability to integrate with existing CRM, ticketing, and lead systems.

Cons

The Starter plan has limitations on agents (3), chat conversations (200/month), and AI trained URLs (200).
Co-branding removal and advanced features like auto-translation are only available on higher-tier plans.
The Agency/Reseller plan requires additional payment for more clients/chatbots beyond the initial 10.

Pricing

Starter

$49/ month

For entrepreneurs and teams

Basic

$79/ month

For small and growing businesses

Pro

$132/ month

For businesses who want to scale

Company information

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